Warranty Policy

Manufacturer, SecurityMan Inc., warrants its products to be free from defects in material and workmanship for a period of one year from the date of original purchase. This warranty is extended only to the original purchaser of the product. This warranty dose not apply to any defects or failures of product caused by neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage, unauthorized/unreasonable use, or any uncontrollable environmental damage. Also, the warranty provided here and liabilities, express or implied, arising by law or otherwise, including without limitation consequential damage whether or not foreseeable or occasioned by seller’s negligence and shall not be extended, altered or varied except by a written instrument signed by seller and buyer.

Note: Standard 30-day warranty provided to all overstock/close-out/clearance new and refurbished products sold in the USA, unless otherwise specified for any special deal.

Hard Drive Factory Warranty Service

If any hard drive component is diagnosed defective, there is fast direct factory warranty service available as below:To obtain hard drive RMA number (Return Material Authorization number) from hard drive manufacturer, contact:1. 1-800-2MAXTOR or www.maxtor.com for Maxtor hard drive.2. 1-800-275-4932 or www.westerndigital.com for Western Digital hard drive.

Return Policy

SecurityMan offers warranty service to USA only. Canada customers should contact their place of purchase in Canada. Returned merchandise must have RMA number on box and one copy of invoice with prepaid shipment. RMA number represents return merchandise authorization number. It must be obtained in advance from SecurityMan Inc.’s RMA department. It is SecurityMan Inc.,s discretion to replace or to repair. For returns for credit or refund within 30 days of purchase, a 15% restocking fee will be applied (if purchased direct from SecurityMan), except DOA (defective on arrival) reason. The product must be in good condition and re-sellable. Absolutely no refund after 30 days of purchase. For any return for refund, customers should contact their place of purchase to find out the retailer’s return policy.