No, please be sure to turn off the answering machine for the alarm host to be able to received incoming calls.  The fact that most answering machines will answers within 6 or 7 rings and our Air-Alarm system required about 15 seconds in order to receive incoming signals to allow arm/disarm, the answering machine will pick up the signal before Air-Alarm host if the answering machine is not turned off while away from home.

Please make sure to arm the alarm host and check to see if the red LED light comes on armed, once certain then leave home.  From the moment of armed, there will be a 40 seconds to 1 minute delay time to leave home depending on the dwell time setup.

Install the siren closer to the windows/doors and in the opening. Add more indoor siren or add an outdoor siren which outputs 120dB.

No, antennas may not be necessary to be extended outward if area of installation has great receptions. However, in an area with weak reception, extending the antenna will provide maximum performance.

No. Currently Air-Alarm can only dial-in to arm/disarm if Air-Alarm is connected through a standard LAND line; ie. a PSTN (Public Switched Telephone Line) home phone line (aka. POTS – plain old telephone service). However; the telephone used to dial-in to arm/disarm can be from a mobile phone, PSTN, or mulitple line telephone system.

To clear the enlisted telephone numbers press; SET+password+ENT+01 (01~05 group no.)+ENT+ENT
Or simply add the enlisted telephone numbers to the same group to override the old.

This could be a result of having a digital phone service line connected in which the Air-Alarm host require an analog based phone service.  Please check with your local phone provider for LAND (analog) line service. Else try to disable the “Telephone Disconnection Alarm” by entering SET+password+ENT+60+ENT.   We have successfully tested with Magic Jack (VoiP, voice over ip (digital)) with SM-8088E host which required MagicRingForever plug-in and disabling the “Telephone Disconnection Alarm” feature.

SM-80 PIR Motion Sensor areas of detection is 110 degree, 30x30ft. It is immunity to animals that are equal to or less than 10kgs in weight, ie. dogs, cats, etc.
(1) SM-80 can become less sensitive if the battery becomes weak; replace new 9VDC battery.
(2) Try removing the sensor by following the “To Cancel” proceedure in the user’s manual and then follow the “To Add” and add it into another zone of the Alarm Host.
(3) Power cycle both PIR motion sensor and Alarm Host.
Here is some examples of testing methods that is not recommended for SM-80 PIR Motion Sensor:
– Shaking one hand in the front of the PIR Motion Sensor. It might not sense well because the IR radiation from one hand may be too small to detect.
– Moving an object (none temperature object), like a stick in the front of the PIR Motion Sensor. It may not sense because sticks in general does not emit IR radiation.
– Moving out of the detection areas.

There are two types of Motion Sensors:
(1) VMD (video motion detection) is software-driven motion sensing method. This method is use by most DVR product.
Motion is detected by comparing two consecutive images and see if there are any changes between the two images.The sensitivity level (or threshold of image change) can be adjusted (software setting) to minimize false alarm.
(2) PIR (passive infrared) sensor is hardware-driven motion sensing method. It detects IR radiating from objects in its field of view, not physical motion in the image. PIR sensor is an electronic device desinged to detect objects with temperature like human, animal, and automobile all emits IR radiation. The sensitivity level is fixed by default to avoid false alarm. It is immunity to cats, dogs, mouses, and birds, etc. that are less than 10kgs (will not cause false alarm).

The alarm host beeps because an active LAND line is not connected into the TEL IN port of the SM-8088E, to disable the beeping do the following:

1. Ignore the beeping and press SET+password (default is 888)+ENT+60+ENT

2. There is a switch on the left side fo teh alarm host, switch it to the “OFF” position.

3. Unplug the power from the alarm host.

4. Wait for 15 seconds, plug the power back to the alarm host.

5. Move the switch on the left side of the alarm host back to the “DC ON” position.

Air-Alarm1/DL is compatible with both Magic Jack and Vonage model VDV22-VD (VoIP; voice over ip) products.  However, in order for the Air-Alarm1/DL to be compatible with Magic Jack user must purchase a plug-in called ‘MagicRingForever’ and program the host (SM-8088E) to code ’60’ (SET+password+ENT+60+ENT).  For Vonage users, the telephone line in use is REQUIRED to be hung up in order for the alarm host to dial the enlisted telephone numbers.  Not compatible with other digital phone service (VoIP; voice over ip) such as ComCast, Fios, and ect.

The Air-Alarm1/DL host (SM-8088E) unit are fully compatible with standard analog (not digital) phone service.  Please contact your local phone service provider to clarify if you have land line (analog) service or check with the phone provider if they offers in your area.

If there is an alarm and no one is there to disarm the alarm system, the system will terminate the alarm siren in 3 minutes and the host will resume to ARM.

If there is a power outage or the theif pulls the DC power plug on the unit at the time the alarm is active, the alarm host will presume to alarm up to 3 minutes and then the alarm host will resume to ARM.  On the other hand if the theif is quick enough (less than 40 seconds) and pulls the DC power plug on the unit in ARM mode, the alarm will presume with internal backup battery and after 40 seconds if theif still there, the alarm will sound.

No, the remote controllers that comes with each alarm kits are paired with different codes and will not affect neighbors using the same model system.


When attempting to arm the main host unit if the door/window are open, the alarm host will beep in series and the zone LED light will light on to indicate the door/window is opened in that particular zone(s).

The SM-87L (door/window sensor) other feature is when the door or window is open and then closes, the alarm host will beep 5 times to indicate that the door or window has been open and closed.

Here is a list of the primary differences between Air-Alarm1 and Air-AlarmII:

Air-AlarmII has LED touch pad buttons as oppose to standard buttons on Air-Alarm1.Air-AlarmII comes with a wireless doorbell (SM-82), wireless doorbell is not supported in Air-Alarm1.Air-AlarmII has blue numeric LED background light that lights up the touch pad at night time, no LED background light in Air-Alarm1.Air-AlarmII comes with a Smart door/window sensor (SM-87L) called Smart Arm, no Smart Arm feature in Air-Alarm1. A Smart Arm feature allows the alarm host to detect/monitor the OPEN status alert of the door/window when attempting to Arm the alarm system. If the door/window sensor is not closed when you are attempting to Arm the system, the alarm host will beep 3 times in a series of 8 times and the zone number LED light and the door/window icon LED light will flash to indicate the zone(s) with door/window OPEN status. There are two ways to resolve the Smart Arm notification: 1. Close the door/window sensor before Arm. 2. Force the system to Arm by pressing the ARM button 2 consecutive times, and then close the door/window sensor anytime to Arm the sensor. Please note if the door/window sensor is not closed after force Arm, the sensor will NOT be active and will NOT be able to trigger the alarm. The Smart Arm feature is enabled by default, it can also be disabled and it is dedicated to zones 06 through 10.Air-AlarmII featured Zone Alert to detect the OPEN and CLOSE alert status of the Smart door/window and the PIR motion detection sensor in alarm Disarm mode, this feature not supported in Air-Alarm1. In the Disarm mode when the door/window senor is in OPEN status, the alarm host will beep 5 times and beep 2 times when the door/window is close. If the PIR motion detection senor detects motion in alarm Disarm mode, the alarm host will beep 5 times every time the PIR senses motion. The system’s Zone Alert default setting for the Smart door/window senor is set to ON and the default setting for the PIR motion sensor is set to OFF.Air-AlarmII improved battery standby mode to 16hrs vs. 8hrs.

Air-AlarmII series have been tested and are known to be compatible with Vonage (model VDV22-VD) and Verizon Home Phone Connect Box digital phone devices or VoIP.  It will not be compatible with Fios and U-Verse digital phone services.  For all other digital phone services that are not listed such as Comcast, MagicJack, please click here. 

Yes, all the sensors from Air-Alarm1 can be integrated with the new Air-AlarmII host.  One exception for the SM-87B sensor is that it will work as a standard door/window sensor without the Smart feature in SM-87L sensor.  Yes, all the sensors from the new Air-AlarmII are backwards compatible with the Air-Alarm1 host (SM-8088E).

Yes, but it is not recommended, we recommend to use the Doorbell in zones 06~10 as a standard doorbell feature.


The difference between SM-87B and SM-87L is that the SM-87L has “Smart Sensor” feature, the ability to detect the open status of the door/window when attempting to arm the system plus beeps when door/window is open and close.  If you don’t feel you need the “Smart Sensor” feature, this feature can also be disable, please refer to the user’s manual for detail.

The 40 seconds dwell time delay or exiting delay time is to allow plenty of time to leave the premises after the alarm host is armed.

Most of our battery operated sensors are equipped with a ‘Low Battery’ indication.  For example:

•SM-87B (Door/Window sensor) the red LED will stay lit, rather than flash on/off when triggered.
•SM-87L (Smart Door/Window sensor) operating distance becomes weaker or the blue LED stay lit.
•SM-80 (PIR motion sensor) the detecting LED (red) will change to ‘yellow’.
•SM-93 (Smoke detector) a constant ‘beep’.
•SM-88X (remote) operating distance becomes shorter.
•SM-89 (wireless panic button) operating distance becomes shorter.

The host recognizes the last input command given. Thus, although there is one door/window open, once the sensor is closed in that given zone, it overrides any currently opened door/window and stops the window flash LED notification.

The alarm will skip to the next group if the user does not pick up the call within 22 seconds of the first ring.

The alarm will cycle through the telephone group a total of 3 times. If the entire group does not pick up, it will end the attempt to dial out and re-arm itself.

Yes, as long as there are no “Star” or “Pound” symbol in the telephone number.

No you do not.  The panel woks as a dialing system to dial out to any registered phone in its system.


That is because you have the AV cable plug in the AV Output. Please remove the AV cable, and you will able to see on the LCD screen.

Yes, The LCD monitor is designed to turn off automatically after 30 seconds due to two reasons: 1. to save power, and 2. Drivers will not get distracted while they are using our product and driving.

Yes, video files can be saved two ways. One, if they are “locked” by the G sensor detecting in a crash, and two, by the driver stopping the looped recording.

It depends on your car’s DC outlet. Some cars’ power outlet still has power when the car is off, and some cars’ power outlet turn off when the car is turn off.

Yes, it has a built-in rechargeable battery, and we recommend our customers to keep I plugged in all the time.

Yes, you can mute the microphone in the menu setting.

Yes, the camera will record as long as power is supplied to it. However, please make sure the power outlet on your car doesn’t turn off with the ignition or utilize manual recording on battery power up to 1 hour of recording.

We recommend to go with any MicroSD cards that are Class 6 or higher with higher transfer rating for high resolution recording. ie. SanDisk, Samsung, etc.

No, the reason is the SD type for 64GB and beyond is SDXC, and 32GB is SDHC, and Carcam-SD supports SDHC.

When the “Please insert SD card” message appeared on your Carcam-SD screen, that mean it is time to format your SD card.  To format your SD card, please press the “MODE” button a few times to get to the playback screen.  Then press and hold the “MODE” button until “Delete” and “Format” appeared.  Press the Down button to highlight “Format” and then press the “REC/SEL” button to format the MicroSD card.  Additionally, you may also remove the SD card and format it on your PC (file format FAT32).  Part of product maintenance is that it is always a great idea to format your SD card every once in a while. Please be sure to do regular check ups on your Carcam-SD to ensure normal operation.

you will need to format the micro SD card using another device that has formatting capabilities.

 No, the Carcam standby time is 1 hour without recording.  If Carcam is set to motion detection on battery mode and the Carcam is recording motion, the battery will be shorter than 1 hour.

Yes, the Carcam will enter standby while the motion detection feature is enabled.  Once motion is detected Carcam will capture the motion.

You may plug the camera in to a computer using the USB sync cable and deleting the locked files with the computer.

This may be related to your micro SD card.  Please remove the micro SD card from the Carcam-SD and bring it to your PC to format the SD card as FAT32 file format.